Effective date: 1 May 2026
By accessing or using Complizo (“the Service”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms apply to all visitors, users, and others who access or use the Service.
Complizo is a software-as-a-service platform that helps businesses answer customer questionnaires about their AI features in the context of the EU AI Act. The Service allows users to define AI features, generate structured answers to compliance questionnaires, and export Evidence Packs.
The Service is an informational tool only. Content generated by the Service does not constitute legal advice, regulatory advice, or a guarantee of compliance with the EU AI Act or any other law or regulation. You are solely responsible for ensuring your organisation’s compliance with applicable laws.
You must be at least 18 years old and have the legal capacity to enter into contracts to use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at legal@complizo.com if you suspect any unauthorised use of your account.
You agree not to:
Certain features of the Service require a paid subscription. All fees are stated in Euros (€) and are exclusive of applicable taxes unless stated otherwise. Payments are processed by Stripe, Inc. By subscribing, you agree to Stripe’s Terms of Service.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. No refunds are issued for partial billing periods, except where required by applicable consumer protection law.
We reserve the right to change our pricing at any time. We will give you at least 30 days’ notice of any price increase, which will take effect at your next renewal.
You retain ownership of any data, descriptions, or information you submit to the Service (“Your Content”). By submitting Your Content, you grant us a limited, non-exclusive, royalty-free licence to process and store Your Content solely to provide the Service to you.
You represent that you have all rights necessary to submit Your Content and that Your Content does not violate any applicable laws or third-party rights.
We do not use Your Content to train AI models or share it with third parties other than as described in our Privacy Policy.
The Service uses large language models (LLMs) to generate questionnaire answers. AI-generated content may be inaccurate, incomplete, or inappropriate for your specific situation. You acknowledge that:
The Service and its original content (excluding Your Content), features, and functionality are and will remain the exclusive property of Complizo and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Evidence Packs and answers generated from Your Content are owned by you, subject to the licence granted in Section 6.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
WE EXPRESSLY DISCLAIM ANY WARRANTY THAT CONTENT GENERATED BY THE SERVICE CONSTITUTES LEGAL ADVICE OR THAT USE OF THE SERVICE WILL RESULT IN REGULATORY COMPLIANCE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPLIZO AND ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRIOR TO THE CLAIM OR (B) €100.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY. IN THOSE JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Complizo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.
We may suspend or terminate your account and access to the Service at our sole discretion, with or without notice, if we reasonably believe you have violated these Terms or applicable law.
You may terminate your account at any time by contacting us at legal@complizo.com. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including Sections 6–11 and 13) will survive.
These Terms are governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts of Ireland.
If you are a consumer resident in the EU, you may also have rights under the applicable consumer protection laws of your country of residence.
We may update these Terms from time to time. If we make material changes, we will notify you by email or by displaying a prominent notice on the Service at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us at: legal@complizo.com
These Terms were last updated on 1 May 2026. Previous versions are available on request.